Vadeincenso SL (NIF B42985622)

At vadeincienso.com, we want your shopping experience to be convenient and transparent. Therefore, we comply with current European Union regulations regarding the right of withdrawal and refunds.

🔹 1. Right of withdrawal (14 calendar days)

The customer has the right to withdraw from the contract within 14 calendar days without needing to provide a reason.

Deadlines

• Products: 14 calendar days from receipt of the order.

If the last day of the deadline falls on a non-working day , it will be extended to the next working day.

🔹 2. How to exercise the right of withdrawal

To exercise this right, you must notify us through an unequivocal statement. You can do this by email or post:

📧 Email: info@vadeincienso.com
📍 Postal address: c/ Menorca 27 3, Terrassa, Barcelona, 08226

We recommend you include:

• Name and surname

• Order number

• Purchase date

• Products to return

• Reason (optional)

🔹 3. Product return conditions

We accept returns provided the products meet these conditions:

General products:

• They must be unused , undamaged, and in their original packaging .

• They must not have been handled beyond what is necessary to verify their nature.

Products that are not returnable due to hygiene reasons or natural wear and tear:

Due to their nature, returns will NOT be accepted for:

• Open or partially used incense sticks

• Candles that are lit or without their seal

• Bundles or open herbs

• Consumable products that have lost their protection or seal

• Personalized or custom-made items

Minerals and silver:

Returns are accepted provided that:

• have not been used

• They show no signs of wear

• They should be in the same condition as when they were delivered.

If it arrived damaged, defective or incorrect, we will send you a new one free of charge.

🔹 4. Return costs

• The customer assumes the return shipping costs , except in the case of error or defective product sent by Vadeincienso.

• No additional fees will be charged for the refund process.

🔹 5. Refund

Once the products have been received and their condition verified, we will proceed with the refund of:

• The total amount of the order

• Including standard shipping costs of the original purchase

The refund will be made using the same payment method used for the purchase, within a maximum of 14 calendar days from when we receive the items or from when we receive proof of their return.

🔹 6. Returns for damaged or incorrect product

If your order arrives damaged, defective, or does not match what you purchased:

1. Send us photos of the product and packaging.

2. We will send you a replacement at no cost or refund your money.

These returns are free for the customer .